[5937]BMC Helix ITSM/SRM Engineering Services

Start date: June 2026 (Flexible)
Clearance: NATO Secret or equivalent
Location: Brussels, Belgium

Essential qualifications:

• University Degree and 3 years function related experience or Higher Secondary Education and
• completed advanced vocational training leading to a professional qualification or professional
• accreditation with 4 years post related experience;
• At least 3 years of hands-on experience with IT Service Management based on BMC Helix ITSM
• Suite (ver. 20.02 or later), BMC Service Request Management (ver. 20.02 or later) and BMC Smart
• Reporting (ver. 20.02 or later) at Administrator and Engineer Level.
• BMC Remedy ITSM Suite administration and development (version 20.02 and higher)


Desirable qualifications:

• BMC Certification in IT Service Management based on BMC ITSM Suite, BMC Service Request
• Management and BMC Smart Reporting.
• Experience configuring and customizing the Remedy ITSM suite. Solid understanding of BMC
• Remedy ITSM architecture including load balancing, high availability, scalability, and fail-over
• solutions;
• Excellent troubleshooting skills.